Refund Policy

What is the return policy for products purchased from Just Copper?

Just Copper has a 5-day return policy. Customers have 5 days from the date of receiving their item to request a return. To qualify for a return, the item must be in its original condition, unused, and in its original packaging.

What conditions must be met to return an item?

To be eligible for a return, the product must be unused and in the same condition as received. Additionally, the original packaging must be intact, and a receipt or proof of purchase is required.

Are there any fees associated with returning a product?

Yes, when returning an item, the customer will be responsible for the courier collection fee. The full refund will be issued minus these fees.

What options do I have for receiving my refund?

Customers can choose between receiving store credit or a full refund. Refunds will be processed via bank transfer.

How can I initiate a return?

To initiate a return, please contact our customer service team within the 5-day return window. Ensure you have your receipt or proof of purchase ready for a smooth return process.

How long does it take to process a return?

Once the returned item is received and inspected, the refund process typically takes 5-7 business days. The duration may vary depending on the bank's processing times.

Can I exchange an item instead of returning it?

Currently, Just Copper does not offer direct exchanges. If you wish to exchange an item, you will need to return the original item and place a new order for the desired product.